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Chromebook in Need of Repair? Visit the School Library...
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When school is in session and all buildings are open - Chromebook Repairs/Replacements/New Student Chromebooks/Chargers are handled through the building libraries. If your student is having an issue with their Chromebook please have them visit the library in their building.
Help with Chromebook Issues
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If your student is experiencing an issue with their GBCS Chromebook, we are here to help. Please select the issue that best describes your student's Chromebook problem from the list below. If needed, a GBCS staff member will follow up via text, email, or phone.
Select your Chromebook Issue...
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New GBCS Student Needing Device
New students will receive their Chromebooks through their building library/teacher*.
*During remote learning periods, please call 810-591-1699 for chromebooks for new students.
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Chromebook in Need of Repair
Chromebook repairs are being handled through the building libraries. Please have your student visit the library in their building*.
*During remote learning periods, please call 810-591-1699.
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Problems Logging in to a Chromebook/Program or Seeing the Enterprise Enrollment Screen
If your student is having a problem logging on to their device or another related issue (see below), please complete our Chromebook Assistance form so we may assist you.*
Login issues may include:
- Unable to log on to device because student does not know their GBCS information
- Seeing an Enterprise Enrollment screen
- Unable to log on to a specific program (i.e. Classlink)
- Unable to log on to the device because the provided information isn't working
*Before submitting your issue, we suggest you have your student close all tabs, log off, and remove themselves from the device to see if that helps. If not, please fill out the form as listed above.
How to Remove a User/Account from a Chromebook
- Log off of the device (click in the area by the clock and choose "Sign Out")
- Once logged out, click the down arrow to the right of the logged-in user's name
- Click the Remove Account link (should be blue)
- Click the second Remove Account link (should be red) to confirm
- Log the student or yourself back into the device
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Student Leaving GBCS and Needs to Turn in Device
Any student withdrawing from GBCS must turn in their district-issued Chromebook and charger. Please call 591-1699 to make arrangements.
Failure to return district-issued technology will result in the parent/guardian being invoiced for the entire value of the device.
