Technology Services

Your Partner in Teaching and Learning - Engaging, Innovating, Leading

Wondering about a System Outage?

Click the button below for our Technology Status page for the latest information platform outages and restorations.

Help with Common Tech Questions/Issues

Jupiter passwords and logins do not sync with Synergy or any other system. For this reason, any student who is new to the district or has never logged into Jupiter before will need to set their Jupiter password.

Teachers have the ability to assist students with this from inside of Jupiter.

To do this:

Log into your Jupiter gradebook
Make sure you are in the current term
From the bar at the top click More then Passwords & Logins
Look at the Password column for each student
- If the student has already set a password you will see Reset
- If the student has not set a password you will see the temporary password (a combination of numbers and letters)

For any student who has a temporary password, give that password to the student. Students can use their ID and that temporary password to create their permanent Jupiter password.

For more detailed information please review the grade level instructions on the Jupiter help site.

Removing a User/Account from a Chromebook

When a Google password has just changed, a chromebook screen blacks out then shows restore chrome then repeats, or there are logon issues with a product, removing the user/account from a chromebook usually helps and is a good first step.

To remove a user/account from a chromebook:

Log off of the device (click in the area by the clock and choose "Sign Out")
Once logged out, click the down arrow to the right of the logged in user's name
Click the Remove Account link (should be blue)
Click the second Remove Account link (should be red) to confirm
Log the student or yourself back into the device

Logging into Pivot (New Staff)

New staff will not show in Pivot until after they log in for the first time. This means that evaluators (administrators) will not be able new teachers to their evaluating staff until said staff has logged into Pivot at least once.

To log in to Pivot staff can use one of two methods:

Log in directly at the Pivot site

Username is your network name (the text before the @ in your email)
Password is the password you use to log into your computer

Log in via Classlink

Log into Classlink using your network credentials as described above
Click the Pivot button to log into Pivot

Working with Go Guardian

Go Guardian Off Task Alerts

Go Guardian now allows teachers to set off task alerts in their Go Guardian Classrooms. For more information, please review the Go Guardian Off Task Instruction Sheet.

Creating a Classroom in Go Guardian

The process for setting up Go Guardian classrooms has been streamlined for this year. For more information on working with Go Guardian classrooms please see:

For additional Go Guardian help, please visit the Go Guardian area of the GBCS Technology Help site.

Changing Buildings and/or School Years in Synergy TeacherVue

If you are a teacher who has moved buildings and/or has a TeacherVue grade book gets an error because the focus is set to the incorrect year, you must change your focus to see the correct information.

To do this:

Log into TeacherVue
Click on the Synergy TeacherVue logo on the left
Click in the Year/School area at the top right
Select the new school year and/or the new building from the drop downs
Click the green Save button
Click the bell icon under the Synergy icon to return to TeacherVue
Log out of Synergy Teacher Vue and back in

For more detailed directions, please review the Changing Schools and/or School Years in Synergy instruction sheet.

How to Check Voicemail when Away from your Office/Room

Accessing Resources via Classlink

Several teacher and student resources can only be accessed by logging into Classlink.

To log into Classlink* go to https://www.launchpad.classlink.com/gbcs

Teachers

Username: your network name (the text before the @ in your @gbcs.org email)

Password: your computer/chromebook password

*If you have connected your Google account to your Classlink account you can use the Sign in with Google button. To connect those accounts, review steps 1-3 on the Classlink Help sheet.

Students

Username: 6 digit student ID

Password: student's chromebook password

Once logged into Classlink, click on the button for the program you are trying to access. For additional information on programs that can be accessed through Classlink, please review:

To see all Classlink-related instruction sheets, please visit the Classlink area of the GBCS Tech Help site.

Setting up Classlink to Sign in with a Google Account

Users have the ability to connect their Classlink and Google accounts so that on future Classlink logons the user can just click the Sign in with Google button*.

To connect Classlink and Google accounts:

Log onto Classlink using the Chrome browser or on a chromebook using your Classlink username and password
Click the down arrow to the far right (next to the circle) then click Settings
Click Sign in Options from the top
Click the link in the Google account area and follow the prompts to connect your Classlink and Google accounts.
- You may need to complete Google 2FA to finalize the process

*Sign in with Google is only available with @gbcs.org or @gbstu.org accounts.

For more detailed instructions please review the Connecting your Google Account to your Classlink Account instruction sheet.

Troubleshooting Classlink to Clever Login Issues

When logging into rostered apps (Clever, Pearson, etc…), staff and students must use Classlink in order for the proper usernames and passwords to populate. For a short screencast on what a successful Classlink to Clever to Amplify login looks like please view this Classlink screencast.

To solve potential issues with logging into rostered products via Classlink please go through each of the below steps until the connection is working again:

Ensure you are using the correct URL (https://launchpad.classlink.com/gbcs)
Ensure the Classlink extension is installed in Chrome*
Ensure cookies aren't blocked
Check for and Remove any saved Classlink or Clever passwords inside of Chrome
Check for and Remove any saved Clever passwords in Classlink
Clear browser history, cache, and cookies*
Remove user/account from device and log back in

*Students are not able to do all of these steps

For more detail please review:

Changing your Network Password

Staff network passwords must be changed at least every 120 days. Once a password reaches its expiration date and time, if a user is logged in, they will immediately lose access to all programs that use their network password (Synergy, email, Blackboard, cameras, etc…) and will not regain access until their password has been changed and they log back into their computer.

Passwords can only be changed from a desktop computer inside the district and cannot be changed on a chromebook or personal device.

For detailed directions on how to change your network password, please see Changing your Network Password.

Working with the Blackboard Mass Notification System*

*The Blackboard Mass Notification system is only available for use by specific users (i.e. Administrators, attendance clerical staff, etc...). Only those who have access to the system will be able to login to the system to create and review messages.

Blackboard URL: https://grandblanc.parentlink.net/

For more information on Blackboard Mass Notifications, please visit the Blackboard Mass Notifications section of the GBCS Technology Help Site

How to Set a Default Internet Browser in Windows 10

Click the search icon in your Windows taskbar (the magnifying glass to the right of the Windows logo)
Enter the term default
Click on Default Programs
Scroll down to the Web browser area
Click on the browser to change (i.e. if Internet Explorer is listed as the default browser and you want to change it, click on Internet Explorer and select Google Chrome)

Please see the Setting a Default Browser screencast for more information

How to Access Positivity Project Resources

Adding a Network Printer in Windows 10

Click Start
Click Settings (gear icon)
Select “Devices”
On the left, select “Printers & Scanners”
At the top center, select “Add a Printer or Scanner”
Wait about 5 seconds and click “The printer I want isn’t listed”
A menu will pop up, select “Find a printer in the directory, based on location or feature”
Click next
In the name field, enter the printer name you wish to add and click “Find Now”
Printer will show in the list below. Double click on the printer and follow the installation wizard to complete the set up.
Happy printing!!!

Internet Options for Low Income Families

Graphic of a wifi signal, computer monitor and headphones

Learning can occur “Any Time, Any Place, Any Way, Any Pace,” but to continue learning in the home, high speed reliable broadband is crucial. With more devices in the hands of students, districts have shifted away from traditional approaches to homework. According to the Federal Communications Commission (FCC), seven out of ten teachers assign homework that requires high speed internet access, yet in some communities as few as one in three students have home internet connectivity. When students do not have internet access at home, the gap widens in terms of what students can do. Equitable access to the internet is essential to maximize lifetime learning and success.

Families can access www.everyoneon.org to learn what internet options are available in their communities, including mobile hotspots. The website also lists information on discounted computers for qualified families as well as local technology training opportunities. In the coming year, the FCC’s Lifeline program will begin to include internet access. Information on the updated program will be forthcoming.